Lego Serious Play at Spotless

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We recently ran a Lego Serious Play workshop at Spotless Interactive. Lego Serious Play (LSP) is a powerful but specialist methodology to run more engaged and productive meetings keeping the participants active and focussed on problem solving, incorporating three modes of ‘enhanced communication’ (visual, auditory and kinaesthetic). LSP is typically used for visioning and strategy-development in real-time. Spotless is a growing company with a number of new team members so we focussed on team building, transformation and change management. Participants were so excited and curious about Lego Serious Play methodology, Spotless are now looking at new ways to incorporate Lego Serious Play inspired approaches into their service delivery.

“Phillippa ran an excellent LEGO Serious Play workshop for the team here at Spotless. This was a very hands on session, to understand how this technique can be used for strategic workshops and as a communication tool. We all got a lot out of the session, and was amazed at the level of creativity and storytelling within the team, using such simple objects! I highly recommend Phillippa to run this for your organisation.“ Ben Logan, Managing Director.

Why Now for Service Design? 5 Global Trends and Implications for Business

Why Now for Service Design? 5 Global Trends and Implications for Business

I have enjoyed teaching on the MDes in Service Design and Innovation since February at LCC. I’ve been really inspired by the students and staff already, and with the continued rise of the service economy, now accounting for almost 80% of the economy, it really feels like the right moment to develop careers and skills in Service Design.

So why is now a critical moment for Service Design and Design Thinking? I’ve outlined 5 global trends and some implications for business and service providers.