We led user-research over 18 months on the latest Weather App and worked across digital with multiple teams and partners. We also helped the Met Office transition to agile project management.
We employed a range of methods to identify existing and potential users and better understand user needs, working closely with product designers to develop initial concept to continuous improvement over time.
Methods included remote diary studies, usability lab testing, data analysis to guerilla research interviews. Personas developed as part of this project have been featured in the forthcoming 'This is Service Design Doing' book.