Capability Building: Case Study
CX with London College of Communication
We’ve been working on a year long customer experience project with front-line staff at London College of Communication.
Stemming from a Design Thinking Workshop with over 60 staff, we have supported working group of staff from diverse teams to explore ways to improve the student customer experience.
Topic ranges from enrolment to communications, and we have worked together to research and analyse pain-points in existing user-journeys and develop improved processes and touch-points being piloted.
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