We undertook a 6 month user research and design strategy project on childcare policy development for The Cabinet Office’s Policy Lab.
We worked with the Department for Education to research and co-design options for early years childcare provision that meets parents’ needs.
We’ve been working on a year long customer experience project with front-line staff at London College of Communication.
Stemming from a Design Thinking Workshop with over 60 staff, we have supported working group of staff from diverse teams to explore ways to improve the student customer experience.
We worked with Decathlon Lakeside on a 5 day service design sprint led by Phillippa to devise solutions to improve employee experience.
We worked with four teams of junior service designers from UAL and four departments and the senior management team at Decathlon’s largest UK store.