We are delighted to be working with Touch Design to help facilitate an Open Space Event for for a mixed group of communication professionals on December 7th. The theme is focusing on creativity: how do you generate creative ideas, thinking, and innovative team working? How do you create new ideas for new and old campaigns?
Products today have a higher service component than in previous decades and we are increasingly moving from models of ownership to access. In an increasingly digital, connected world, the boundary between product and service can blur more easily.
In January 2017 Rob and Phillippa ran another Service Design and Innovation immersive. See a prezi one of the participants made to reflect design process followed over the three days:
I have enjoyed teaching on the MDes in Service Design and Innovation since February at LCC. I’ve been really inspired by the students and staff already, and with the continued rise of the service economy, now accounting for almost 80% of the economy, it really feels like the right moment to develop careers and skills in Service Design.
So why is now a critical moment for Service Design and Design Thinking? I’ve outlined 5 global trends and some implications for business and service providers.